safety
how we keep
this safe.
safety is a design property of the platform — built into the protocol, the screening, and the audit log. not a reactive add-on.
emergency
norm is not for medical emergencies.
If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.
seek emergency care if you experience
- severe abdominal pain that does not go away (possible pancreatitis)
- signs of an allergic reaction — swelling of face, lips, or throat; difficulty breathing; severe rash
- severe vomiting that prevents you from keeping liquids down for more than 24 hours
- chest pain or difficulty breathing
- severe headache or sudden vision changes
- thoughts of self-harm
After emergency care, notify your clinician through the dashboard so they can update your treatment record.
mental-health crisis
If you are experiencing a mental-health crisis, call or text 988 (Suicide & Crisis Lifeline).
clinical oversight
a named medical director sets the protocol.
medical oversight
Every case is reviewed by a licensed clinician under medical-director oversight. Medical director information will be published once our supervising physician's services agreement is finalized.
The medical director writes the clinical protocol. Prescribing nurse practitioners — sourced through our clinical-infrastructure partner and licensed in your state — work under that protocol. Every clinical decision is audit-logged in HIPAA-compliant infrastructure.
three-entity model
management services org
the platform — Norm Health LLC. Builds the software, never makes clinical decisions.
prescribing professional corp
the clinicians. Licensed in your state, prescribe under medical-director protocol.
licensed compounding pharmacy
prepares and dispenses the medication. State-licensed; not affiliated with the platform.
initial prescriptions
a clinician reviews every first prescription.
There is no "answer five questions, get meds" pathway. Initial cases require a licensed clinician to review the intake and approve. Auto-approval is gated to documented routine reorders only — and only after a clinician has previously approved the patient's case. This is disclosed in your telehealth consent.
contraindication screening
conditions we will not prescribe through.
We will not prescribe if any of these apply to you. The screening is for your safety, not a sales filter.
under 18
Norm only treats adult patients.
BMI under 18.5 or over 50
A different care pathway is more appropriate at these ranges.
personal or family history of MTC or MEN2
Medullary thyroid carcinoma or multiple endocrine neoplasia type 2.
history of pancreatitis
Increased risk profile for this drug class.
active severe kidney disease
Dehydration risk from GI side effects is too high.
pregnancy or breastfeeding
Not a population this medication has been evaluated for.
active severe eating disorder
Care should be coordinated with the treating specialist first.
active severe gastrointestinal issuesclinician review
Routes to clinician review rather than auto-decline.
A borderline case that does not auto-decline routes to clinician review, never to auto-approval. Contraindication screening protects against known risks; it cannot predict every individual reaction.
dose validation
every dose change is bounds-checked and logged.
Every dose change is validated server-side against the clinical protocol. Bounds are checked against your start and max dose; the legal next step is required (no skipping multiple titration steps without confirmation); every change is audit-logged.
Auto-dose-escalation only runs when (a) your check-in classifier shows no attention-level signal in the prior two weeks, and (b) your check-ins indicate you are not yet at goal. Every automated change requires your acknowledgement on the dashboard before your next injection can be logged.
privacy and data
your record is encrypted and audit-logged.
PHI is encrypted at rest with AES-256-GCM, in HIPAA-compliant infrastructure under a Business Associate Agreement. Clinical decisions are audit-logged for compliance.
PHI never appears in marketing emails, email subject lines, analytics, or any non-BAA-eligible vendor. If something feels wrong with your record or your care, message your clinician through the app.
about the medication
Compounded medications, when prescribed, are prepared by licensed pharmacies and are not FDA-approved. They may be prescribed only when clinically appropriate.
Available in California only at launch. see other states
more on safety
side effects · eligibility · treatment · compounded · our pharmacy · our providers · medical team · emergency
~5 minutes · refunded if declined
Prescription treatment is available only after medical evaluation by a licensed clinician.